One inbox, and a real person reading it.
BugCapture is run by a very small team. There is no ticket portal and no tiered support queue — there is an email address, and it is the same one for support, billing and sales.
Support and bug reports
Something broken, a question about a capture, or a limit you need raised. Include your workspace name — it makes the answer a lot faster.
Billing and invoices
Prefer to pay by bank transfer instead of card or UPI? Email your workspace name and how many reporters you need, and we'll send an invoice. We never ask for card details by email — and you should never send them.
Demos, Enterprise and custom integrations
Enterprise isn't sellable yet, so the honest version of this conversation is a call: which of SSO, audit export or custom retention you actually need decides what gets built next.
Who you are dealing with
- Business
- Anil Kumar Singh, trading as BugCapture
- qatoolshub@gmail.com
- Governing law
- India
- Data location
- Google Cloud, India · recordings on Cloudflare R2
Response times are best effort — usually within a working day, and we would rather say that than publish an SLA we cannot hold. The same honesty is in our Terms: there is no uptime guarantee, and if that rules us out for your use, better you know now.