Last updated 28 July 2026.
This policy covers paid BugCapture plans. It sits alongside our Terms of Service, which says the same thing in shorter form. If the two ever disagree, this page is the one we will honour, because it is the more specific of the two.
The short version
Email qatoolshub@gmail.com within 14 days of a payment and we refund it in full. You do not have to explain why.
Cancellation
There is nothing to cancel.
BugCapture does not auto-renew. We do not store your card, and no recurring charge is ever set up. A payment buys one period — one month or one year — and when that period ends the workspace returns to the Free plan on its own.
To stop, simply do not pay again.
Your data is not deleted when a period ends. Reports stay readable. The Free limits apply again: new captures stop once the account is over the 20-report limit, and a workspace over 2 members keeps its members but cannot add more. Pay again and full access resumes immediately.
The 14-day guarantee
If BugCapture does not work for you, email us within 14 days of the payment and we will refund it in full. No conditions, no usage cap, no questions.
Include the email address on the account and the workspace name.
After 14 days
We refund the unused part of a period at our discretion. Ask, and tell us what happened — we would rather refund an unhappy customer than argue with one.
Because nothing auto-renews, the most you can ever be out of pocket is a single period you chose to buy.
Always refunded, regardless of timing
- Duplicate charge. Two payments for the same period. One is refunded in full, always, however long ago it happened.
- Charged after the plan failed to activate. If money left your account and the workspace did not become Team, that is our fault, not yours.
- A charge you did not authorise. Tell us and we will refund it and investigate.
You do not need to invoke the 14-day window for any of these.
How to request one
Email qatoolshub@gmail.com with:
- the email address on the account
- the workspace name
- the payment reference or invoice number, if you have it
There is no form and no in-product button. A human reads it.
How long it takes
We approve or reply within 3 working days.
Once approved, the refund is issued through Razorpay to the original payment method. Banks then take their own time — typically 5–7 working days for cards and UPI. We cannot speed that part up, and we cannot refund to a different account than the one that paid.
What we do not refund
- Time you did not use on a period you did not tell us about. Ask us and we will usually help anyway — but we do not scan for unused accounts and refund them.
- Anything on the Free plan, since nothing was paid.
Price changes
Prices can change with 30 days' notice. A change never affects a period you have already paid for.
Your statutory rights
Nothing in this policy limits any right you have under applicable law, including the Consumer Protection Act, 2019 in India.
Questions
qatoolshub@gmail.com — the same address that handles support and billing.